Verified by NEOGO

Verified contractors have been pre-qualified by NEOGO for services and quality. They have a proven track record of delivering projects at the highest standard. To show their commitment to service and quality they have agreed to the following service deliverables:

  • Be transparent and honest throughout the project journey
  • Inspect project site in person before providing a fair quote
  • Meet project deadlines
  • Be polite and informative through the experience
  • Provide a minimum warranty of 12 months
  • Discuss and explain variations if the scope changes from the original agreement

Trust, honesty and quality are the pillars on which we’ve founded NEOGO. This is why we call you after your project has finished asking about your experience and the contractor we’ve matched you with. First-hand honest feedback will help keep our platform open and transparent to assist future customers.

About our partners

Verified contractors listed on NEOGO have undergone due diligence checks before receiving the verification badge. We are constantly evolving this process to ensure that our customers are matched with the best possible contractors at all times. By constantly raising the bar for quality contractors we believe our customers will only be matched with the best possible contractors there are.

In order for contractors to become a “verified contractor” we take the following steps:

Interviews

We interview the owners of all the contractors to ensure that they’re aware of our expectations at NEOGO. We ask a series of standard questions to help us understand how they conduct business and treat their clients.

Builder license verification

All new verified contractors must provide us with a valid Building License that confirms the year the company started trading and the activities for which it is legally allowed to carry out.

Valid insurance(s)

All new verified contractors must have valid Public Liability Insurance as a minimum, to ensure you and your property are covered before they are verified with NEOGO. We require up-to-date copies of their Public Liability Insurance each year upon renewal.

ISO Qualification

Although not required we encourage our contractors to obtain ISO 9001, ISO 14001 and ISO 18001. These ISO standards are relevant in the construction industry, and we do recommend our customers with large projects to request these documents from the contractor they want to hire.

At least 3 Reference projects

Every new contractor is expected to provide 3 recent project pictures and their client’s name and contact information.

Trades verified

All new verified contractors are required to provide proof that the trades for which they’re claiming to be able to deliver in-house, are in fact delivered by the contractor themselves (not outsourced).